Frequently Asked Questions

Everything you need to know about your Ulanka shopping experience.

How long will it take to receive my order?

Standard shipping typically takes 3 to 5 business days for domestic orders. You will receive a tracking link via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.

How do I find the right size for me?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our charts for the most accurate fit.

Can I modify or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. If you need to make changes, please contact our support team within 1 hour of placement; otherwise, you may need to initiate a return once the item arrives.

Do you ship internationally?

Yes, Ulanka ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and will be calculated at checkout.